This report is based on previous research into the issues and trends affecting the global foodservice industry, and primary research undertaken throughout Australia. It provides an analysis of the trends and issues affecting the foodservice industry ... more details
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This report discusses the topic of service failure and recovery from the service providers perspective. Specifically, the report outlines the importance of recovery from the perspective of the service provider and the manner in which complaints and ... more details
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Shows the number of tourism businesses by type of business for the latest (available) years. more details
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Number of hospitality businesses by type of business for the latest (available) years. more details
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Service providers already have a duty to make changes to the way they provide their services to disabled people. From October 2004 these duties will become much more wide ranging - as this guide outlines.
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This project focuses upon the topic of service failure and recovery processes in the tourism sector. This report investigates the consumer thought processes and responses associated with service failure/ recovery events. Thus, the perspective of the ... more details
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This report forms Phase one of a three-phase project which aims to develop a greater understanding of the contribution of the restaurant sector to a tourist destination's attractiveness. Specifically, this report details the beliefs, opinions and ... more details
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This preliminary study forms part of a three-phase project, which aims to enhance our knowledge through developing a greater understanding of the contribution of the restaurant sector to a tourist destination’s image. Phase one detailed the opinions ... more details
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A survey of Restaurant and Catering Australia (RCA) members was conducted by the Centre for Tourism and Hotel Management Research, in conjunction with the Cooperative Research Centre for Sustainable Tourism. The objective of the survey was to obtain ... more details
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